Sidebar Panel

Based on the available licenses, the following menu options are displayed:

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Dashboard: This option displays Tenant Name, Active Dialect, and graphical summary statistics.

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Contacts: This option allows you to manage details of all your contacts, including adding, editing, and deleting contacts. You can also import and export your Contact list using CSV files.

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Departments: This option allows you to manage your Department Dictionaries and details of all your departments inside the Department Dictionary. The Department Dictionary is a list of departments which belong to a specific Application Support Package (ASP) and may be used as separate grammar when performing voice detection. Using the Departments menu, you can add, edit, and delete Department Dictionaries and Departments. You can also import and export your departments list from the ASP or from CSV files.

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Flow Designer: This option allows you to configure, design and manage complex call flows including API interactions.

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Configuration: This option allows you to configure various Voca system settings.

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Reports: This option allows you to produce a range of reports.